Patient Rights

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The rights of patients and their relatives at Acıbadem Hospitals Group include:

  • Receiving healthcare and medical treatment, regardless of their race, ethnicity, religion, language, gender, nationality, physical disability, sexual orientation, philosophical blief, economic and social status or financial ability.
  • Being treated in a comfortable environment where their cultural, religious and social values are respected; their honour, security and peace are protected.
  • The right to know and make a choice about the services and opportunities that they benefit, people and institutions that they can get assistance concerning their health.
  • The right to be informed about the diagnosis, treatment alternatives, success rates, cost of the treatment, expected course of illness and possible complications.
  • The right to trust that all medical examinations, care and treatment will be carried in legal and confidential environment.
  • The right to benefit from the healthcare service as long as it is necessary, to be informed about the decisions made.
  • The right to participate in the decision making process regarding treatment.
  • Correct assesment of pain and it’s treatment using the most appropriate method and timing.
  • Acıbadem Hospitals Group respects the patient’s wish to donate organs and provides support, should such a decision be made.
  • Special focus on the care given for terminally-ill patients.
  • The right to learn about the responsibilities and titles of everyone that directly related to their healthcare and to make a choice if possible.
  • After being informed about the medical care and treatment strategy, patients of Acıbadem Hospital Group and their relatives have the right to accept, refuse or set their relatives have the right to accept, refuse or set their own framework for the proposed treatment plan.
  • The right and opportunity to reach a physician in case of an emergency.
  • The right to legally inspect their medical records and to request further information.
  • The right to submit their complaints about the services they have received and to request a written reply.
  • The right to be informed about the details of their invoices.
  • The right to be informed of their rights and to exercise such rights.